Frequently Asked Questions

How do I customize my follow-up medication reminders?
In the Groove Health app, navigate to the More tab. Click “Settings.” Under “Reminders and Notifications,” click on the “Second Reminder” button. You wil...
Fri, 9 Jul, 2021 at 12:28 PM
Do I need cellular network or Wi-Fi to receive medication reminders?
You do not need a cellular network or Wi-Fi to receive Groove Health app reminders. You can even receive reminders in Airplane Mode!
Thu, 8 Jul, 2021 at 4:32 AM
What happens to my medication reminders if I’m in a new time zone?
If your time zone has changed, you will still receive your medication reminders, and you will still be able to track your medications through the Today ta...
Thu, 8 Jul, 2021 at 4:33 AM
How do I snooze my medications so I can take them later?
If it’s time for you to take a medication, when you open the Groove Health app you should see a list of medications due. In the gray text, there is a butto...
Thu, 8 Jul, 2021 at 4:33 AM
How do I turn on notifications?
iOS In the Groove Health app, navigate to the Today tab.  Click on the message with the bell near the top of the page. It reads “Notifications are turned...
Fri, 9 Jul, 2021 at 12:31 PM
How do I turn off notifications?
iOS Open the “Settings” app on your device. Click on “Notifications.” Click on the Groove Health app and toggle “Allow Notifications” to “off.”   And...
Thu, 8 Jul, 2021 at 4:35 AM
Why can’t I hear my notifications?
In your device’s Notification Settings, ensure notifications are “on” for the Groove Health app. Ensure your device volume is turned up. Ensure you do no...
Thu, 8 Jul, 2021 at 4:36 AM
How do I change the notification sound?
iOS In the Groove Health app, navigate to the More tab. Click “Settings.” Click “Notification Sound.” Here you can select your desired notification soun...
Thu, 8 Jul, 2021 at 4:36 AM
Why are my notifications not coming through?
If you are not receiving notifications at all: iOS Open “Settings” on your device. Click on “Notifications.” Click on the Groove Health app and ensure ...
Fri, 9 Jul, 2021 at 12:33 PM
How do I mark a medication from my notifications?
iOS Hold down the notification on your device. 3 options should appear. Select your desired answer. Android Swipe down on the notification on your de...
Thu, 8 Jul, 2021 at 4:39 AM