Frequently Asked Questions

How do I make an account on the Groove Health app?
In the Groove Health app, navigate to the More button. Click “Settings.” Click “Email and Password.” Enter a valid email address and password. Your pass...
Thu, 8 Jul, 2021 at 4:41 AM
How do I change my email?
In the Groove Health app, navigate to the More tab. Click “Settings.” Click “Email and Password.” Click the “Edit” button next to your current email add...
Thu, 8 Jul, 2021 at 4:41 AM
How do I change my password?
In the Groove Health app, navigate to the More tab. Click “Email and Password.” Click the “Edit” button next to your current password. Enter your curren...
Thu, 8 Jul, 2021 at 4:41 AM
What do I do if I forgot my password?
Open the Groove Health app. Click “Forgot Password?” under the “Log In” button. Enter your email address and click “Reset Password.” Click “Reset Passwo...
Thu, 8 Jul, 2021 at 4:42 AM
How do I secure the app with Face ID/Touch ID?
In the Groove Health app, navigate to the More tab. Click “Settings.” Under “Security,” toggle the button next to “Face ID” to on.
Thu, 8 Jul, 2021 at 4:42 AM
How do I add an activation code?
In the Groove Health app, navigate to the More tab. Click “Settings.” Click “Activation Code.” Enter your activation code and click the “Save” button.
Fri, 9 Jul, 2021 at 12:34 PM
How do I delete my account?
To delete your account, please email support@groovehealthrx.com.
Thu, 8 Jul, 2021 at 4:43 AM
Do I need an activation code to use the app?
No, you do not need an activation code to use the Groove Health app!
Thu, 8 Jul, 2021 at 4:44 AM
How do I activate “dark mode” in the app?
In the Groove Health app, navigate to the More tab.  Click the “Settings” button.  Under “Preferences,” click the “Dark Mode” button.  Select “On.” 
Fri, 9 Jul, 2021 at 12:37 PM
How do I change the accessibility settings within the app?
In the Groove Health app, navigate to the More tab.  Click the “Settings” button.  Under “Preferences,” click the “Accessibility” button.  Set your acc...
Fri, 9 Jul, 2021 at 12:37 PM